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Lunch & Learn Event Showcases Operational Excellence for Hospitality Program





The Gateway Workforce Initiative brings an exciting training opportunity to South Baldwin County. In a session that drew representatives from over 25 companies, a recent lunch and learn event highlighted the innovative Operational Excellence for Hospitality program. Hosted by the University of Alabama’s Alabama Productivity Center and Auburn University’s Harbert College of Business, the event provided an engaging platform to explore how LEAN principles can be applied to the hospitality industry.

The program empowers hospitality businesses with the tools and strategies needed to streamline operations, enhance customer experiences, and drive sustained growth. By adopting LEAN principles—a methodology renowned for its focus on reducing waste and maximizing value—hospitality organizations can achieve a culture of continuous improvement, delivering better outcomes for both their guests and teams.

During the session, attendees were given an in-depth overview of the Operational Excellence for Hospitality program’s approach and potential benefits, with real-world examples illustrating the impact it has had on businesses. The collaborative efforts of the University of Alabama and Auburn University aim to incorporate these LEAN principles into workforce training, providing employees across industries—including hospitality—with the skills to identify inefficiencies, streamline operations, and adopt a mindset of continuous improvement.

“The hospitality industry thrives on efficiency and exceptional service,” said Justin Rodgers. “By integrating LEAN principles, businesses can not only optimize their processes but also create an environment where employees and customers alike feel valued.”

If you would like to learn more about the Operational Excellence for Hospitality program or would like to do a free evaluation of your business, please contact Justin Rodgers at justin.rodgers@ua.edu or Rick Battye at rickbattye@northernsckye.com. Don’t miss the opportunity to elevate your hospitality operations to the next level.


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